Terms & Conditions
New Account Opening Order: $250 (US$), $325 for Canadian Retailers (CDN $)
Established Account Reorder: $150 (US$), $200 for Canadian Retailers (CDN $)
We reserve the right to cancel under-minimum orders. Any under-minimum order that is processed will be charged a $15 shipping and handling fee.
We accept Visa, MasterCard, American Express, and Discover cards on this website. Terms can be established with approved credit for non-Internet based orders. Invoices are payable Net 30 days from date of shipping for customers with approved credit. We do not ship COD or Prepaid. There will be a 1.5% service charge per month on past due invoices. There is a $25 fee for returned (NSF) checks. Collections expenses and or attorney's fees will be added on an invoice where applicable.
To establish credit, provide names of four suppliers with whom you have had an active open account for one year or more, in addition to your bank of business and account numbers with your credit application. For faster shipping we suggest you place your first order on a credit card while we establish credit for your future orders.
All U.S. orders are shipped F.O.B. Gainesville, Texas. Orders for existing accounts are shipped promptly. Credit processing can delay first order. Drop-ship programs are $3.00 per carton for shipping and handling.
Exchange Policy (Available in U.S. only)
We have an even exchange program on coasters and trivets only. Coasters for coasters and trivets for trivets. The program excludes: collegiate designs, holiday/seasonal, custom, name-drops, and stock name drops, and designs that are no longer available. Exchange order must be a minimum of six coaster sets or trivets.
There is a 15% restocking fee for items returned for exchange. To implement the program, please call our Customer Service Department at 800-829-6888 for a return authorization form and to place your exchange order. Credit for returned items will be applied to exchange order once the return is received. Exchange policy does not apply to damaged merchandise.
Thirstystone Resources, Inc. shall not be liable for consequential indirect or incidental damages, nor for any amount in excess of the price of the shipment involved under any part of this agreement. Thirstystone Resources, Inc. does not assume responsibility for usage.